Warranty

Limited 25-Year Warranty

Stainless Steel Sinks & Taps:

Burns & Ferrall is pleased to offer a limited 25-year warranty on all Zomodo sinks used in normal domestic installations. Burns & Ferrall warrants its sinks to be free from all manufacturing defects in material and workmanship.

Burns & Ferrall will repair or replace (at Burns & Ferrall’s discretion), at no charge, excluding labour, any sink supplied by Burns & Ferrall that is proven to be defective under normal use. An equivalent replacement will be issued to the original owner provided the defective sink was installed in accordance with Burns & Ferrall installation procedures, used and cleaned as recommended and not damaged due to abuse, misuse or negligence. Chips, scratches and stains are not deemed to be manufacturing defects. Burns & Ferrall will not be held liable for chips, scratches and stains that can occur under normal use over a period of time. Please refer to cleaning instructions to maintain your sink in its original appearance. Burns & Ferrall shall not be held liable under this warranty where the sink has been used in a non-domestic application, improperly installed, or damaged from the impact caused by a heavy object being dropped on the sink or from improper handling. Burns & Ferrall shall not be liable for any inconvenience or expense for material or labour related to the removal or replacement of a defective sink or for any loss or damage to any person or property whatsoever resulting from the defective sink. All transportation costs to and from the point of purchase will be the responsibility of the purchaser.

Any sink returned must be in the original packaging and include all the accompanying accessories, parts and documentation. Burns & Ferrall reserves the right to inspect any sink reported to be defective prior to replacement of the sink. Excluded are any accessories that accompany the sink including; basket sieve, waste kit & fittings, overflow assembly etc.

Burns & Ferrall warrants Zomodo waste kit, basket sieve and overflow assembly to be free from manufacturing defects for a period of one (1) year.

Burns & Ferrall warrants Zomodo taps’ stainless steel casing to be free from manufacturing defects for a period of twenty-five (25) years, the supply hose and inner cartridge for a period of five (5) years, and the inner parts including the aerator and O-ring for a period of one (1) year from the date of purchase.

Burns & Ferrall Stainless Steel Accessories

Burns & Ferrall warrants Zomodo’s stainless steel accessories to be free from manufacturing defects for a period of one (1) year from the date of purchase.

Bamboo / Wood Cutting Boards and Concertina

 Burns & Ferrall warrants Burns & Ferrall’s bamboo / fibre-rock cutting boards and Concertina dish rack to be free from manufacturing defects for a period of six (6) months from the date of purchase.

Original Customer Obligation

The original dated sales receipt must be retained by the customer and is the only acceptable proof of purchase. Proof must be provided that a licensed plumber or contractor has installed the sink or tap. No employee, agent or other person is authorized to provide any warranty on behalf of Burns & Ferrall for a Zomodo product that is in addition to or different from the warranty stated above unless the warranty has been previously approved by Burns & Ferrall.

Legal Disclaimers

Burns & Ferrall does not warrant transport damage that may occur during 3rdparty shipping of any products. Burns & Ferrall’s warranty is only to the original purchaser. Burns & Ferrall also takes no responsibility for any incidental or 3rd party damages caused directly or indirectly by Zomodo products.

If you require additional information on our service and warranty policies please contract us at sales@burnsferrall.co.nz